Terms and Conditions
Aperture Workshop Pty Ltd – Terms & Conditions of Sale
1. General
All orders placed with Aperture Workshop Pty Ltd (“Aperture Workshop”, “we”, “our”, “us”) are subject to the terms and conditions below.
These Terms & Conditions supersede any previous agreements or communications between Aperture Workshop and the purchaser (“you”, “your”).
Aperture Workshop reserves the right to amend these terms at any time without notice.
Placement of an order constitutes acceptance of these Terms & Conditions.
2. Design and Specifications
Non-standard designs, finishes, or modifications may incur surcharges and/or extended lead times.
All custom or non-standard specifications must be confirmed in writing at the time of order.
The purchaser is responsible for ensuring that product dimensions are suitable for the intended space and that access for delivery and installation is adequate.
All product drawings, dimensions, samples and specifications are provided as a guide only.
Aperture Workshop reserves the right to modify designs, materials, or dimensions without prior notice, provided the overall functionality and aesthetic intent remain consistent.
3. Order Confirmation
Orders are confirmed once written acknowledgement is provided by Aperture Workshop.
Production will commence following confirmation and receipt of deposit (where applicable).
Any changes requested after confirmation may not be possible and may incur additional costs.
4. Lead Times
Estimated lead times are provided upon order confirmation and commence once the deposit payment is received.
Lead times are indicative only. Delays do not constitute a breach of contract, and Aperture Workshop is not liable for consequential losses resulting from delays.
Custom orders may have longer production periods; any variations will be communicated in advance.
5. Payment Terms
A 50% non-refundable deposit is required to commence production.
The remaining balance, including freight or handling fees, must be paid prior to dispatch.
Ownership of goods remains with Aperture Workshop until full payment is received.
Payments must reference the relevant invoice number.
Late payments beyond 14 days from the due date will incur a 2% monthly fee.
6. Delivery and Inspection
Estimated delivery dates will be provided upon dispatch.
Deliveries occur Monday to Friday between 9am and 6pm. Exact times cannot be guaranteed.
Aperture Workshop is not liable for courier delays, customs delays, or mishandling once goods have left our premises.
Clients must inspect goods upon delivery and document any visible damage on the delivery docket.
Any claims for damage must be submitted in writing with photographic evidence within 48 hours of receipt.
All packaging must be retained for any damage claim.
Failure to notify within 48 hours will void any claim for transit damage.
7. Material Variation
All Aperture Workshop products are handcrafted, resulting in natural variations in colour, texture, and finish.
These variations are not considered defects and will not be accepted as grounds for return or refund.
Certain finishes and natural materials (e.g. brass, timber, marble, ceramic, glass) will patina or age over time.
Colours displayed online or in print are indicative only and may differ from final products.
8. Warranty
All lighting and furniture products carry a 2-year warranty against manufacturing defects from the date of delivery.
LED lamps and electrical components carry a 1-year replacement warranty.
Warranty claims require proof of purchase and must relate to normal residential or commercial use.
Products must be installed by a qualified electrician (where applicable).
The warranty excludes damage caused by improper installation, cleaning, misuse, exposure to unsuitable environments, or unauthorised repairs.
Aperture Workshop’s liability under warranty is limited to repair, replacement, or refund of the purchase price at our discretion.
9. Liability and Compliance
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage.
To the extent permitted by law, Aperture Workshop’s total liability is limited to the replacement, repair, or cost equivalent of the goods supplied.
Aperture Workshop is not liable for incidental, indirect, or consequential losses, including but not limited to loss of profit, delay, or damage caused by third parties.
The purchaser is responsible for ensuring compliance with all applicable regulations and installation standards.
10. Quotations
Quotations are valid for 30 days from issue unless stated otherwise.
Prices are exclusive of GST unless otherwise indicated.
Any variation in specification, quantity, or delivery may require a revised quotation.
Aperture Workshop reserves the right to alter prices without notice prior to acceptance of the quotation.
11. Cancellations
Orders may be cancelled in writing within 48 hours of order placement.
A 50% restocking fee applies to cancelled standard orders.
Custom-made orders (including bespoke finishes, sizes, or configurations) are non-refundable and non-cancellable once confirmed.
Aperture Workshop reserves the right to cancel any order at any time, in which case all payments received will be refunded in full.
12. Force Majeure
Aperture Workshop will not be liable for delays or failure to perform obligations due to causes beyond reasonable control, including natural disasters, transport disruptions, material shortages, or government restrictions.
Aperture Workshop Pty Ltd – Refunds & Returns Policy
1. Overview
Aperture Workshop Pty Ltd is committed to producing quality, handcrafted lighting and furniture. Our Refunds & Returns Policy complies with the Australian Consumer Law (ACL) and outlines your rights and obligations in relation to faulty, damaged, or change-of-mind returns.
2. Change of Mind
As our products are made to order, we generally do not offer refunds or exchanges for a change of mind.
Any exception will be at the sole discretion of Aperture Workshop.
Approved change-of-mind returns may incur up to a 50% restocking fee, and freight costs will not be refunded.
3. Faulty or Damaged Goods
If your item arrives faulty or damaged, please notify us within 48 hours of delivery at info@apertureworkshop.com.au with photographs and a detailed description.
Claims made after this period may not be accepted.
Aperture Workshop will, at its discretion, repair, replace, or refund the item in accordance with the ACL.
Goods must be returned in their original condition and packaging for assessment.
4. Refund Process
Approved refunds will be processed to the original payment method within 10 business days.
Return shipping costs will be covered by the customer unless the goods are faulty or damaged upon receipt.
Refunds are limited to the value of the goods purchased and do not include transport or installation costs.
5. Material Variations
All products are handmade and may display unique variations in colour, grain, finish, or form. These are not considered faults and do not qualify for a refund or replacement.
6. Custom Orders
Custom or bespoke pieces, including non-standard finishes, sizes, or materials, are non-refundable once confirmed.
Cancellations are not accepted after production has commenced.
7. Warranty and Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for major failures and to have goods repaired or replaced if they fail to be of acceptable quality.
Warranty claims must be accompanied by proof of purchase and, for lighting, a certificate of installation by a licensed electrician.
8. How to Lodge a Return or Warranty Claim
1. Email info@apertureworkshop.com.au within 48 hours (for damage) or within the warranty period (for faults).
2. Include your proof of purchase, photos, and details of the issue.
3. Once approved, you will be provided with return instructions.
4. Upon receipt, our team will inspect the item and contact you with the outcome within 5 business days.